Privacy Policy

Last Updated: [July 2026]

Welcome to the website of FACTUREE (operated by cwmk GmbH). We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at www.facturee.com (the “Site”) and use our online manufacturing services.

Because FACTUREE is operated by a company established in the European Union, this Privacy Policy addresses both United States state privacy laws(such as the California Consumer Privacy Act as amended by the CPRA) and the EU General Data Protection Regulation (GDPR), which applies to our processing of personal data regardless of where you are located.

Please read this Privacy Policy carefully. If you do not agree with its terms, please do not access the Site.

 

1. Who We Are (Data Controller) And Contact Information

The entity responsible for the collection and processing of your data (“data controller” within the meaning of the GDPR) is:

cwmk GmbH Oudenarder Str. 16 13347 Berlin Germany

Email:privacy@facturee.de Phone: +49 (0)30 629 3939-0
(Note: This section will be updated with US corporate details and contact methods once an American branch or contact point is established.)

 

2. Information We Collect

We may collect information about you in a variety of ways, depending on how you interact with our Site:

  • Personal Data You Voluntarily Provide:Your name, company name, shipping address, billing address, email address, and telephone number when you request a quote, place an order, contact customer support, or fill out a form on our Site.
  • Order and Manufacturing Data: Technical drawings, CAD models, dimensions, specifications, and other proprietary data you upload to our platform to receive a quote or fulfill an order. See Section 10 for how we protect the confidentiality of this data.
  • Derivative and Technical Data: Information our servers automatically collect when you access the Site, such as your IP address, browser type, operating system, access times, the pages you viewed directly before and after accessing the Site, and your approximate geographic location.
  • Financial Data:Information related to your payment method (e.g., payment card details) collected by us or our third-party payment processors [e.g., Stripe — insert actual processor(s)] when you purchase services. We do not store full payment card numbers on our own systems.

We do not knowingly collect sensitive personal information (as defined under applicable US state laws) and we do not use or disclose personal information for purposes that would require a “Limit the Use of My Sensitive Personal Information” option.

 

3. How We Use Your Information And Our Legal Bases

We use the information we collect to operate our business and provide our services. Where the GDPR applies, we rely on the legal bases indicated below:

  • Process, manage, and fulfill your orders and requests for quotes, including delivering custom-manufactured parts to your specified address — performance of a contract (Art. 6(1)(b) GDPR).
  • Manage your account and process payments, and, where necessary, pursue debt collection — performance of a contract (Art. 6(1)(b) GDPR) and our legitimate interests (Art. 6(1)(f) GDPR).
  • Comply with legal obligations, such as commercial and tax record-keeping requirements — legal obligation (Art. 6(1)(c) GDPR).
  • Optimize, secure, and maintain the functionality and stability of our website — legitimate interests (Art. 6(1)(f) GDPR).
  • Respond to product inquiries, customer service requests, and emails — performance of a contract or steps prior to entering a contract (Art. 6(1)(b) GDPR).
  • Deliver marketing communications and targeted advertising, including information about promotions and new services — your consent (Art. 6(1)(a) GDPR), which you may withdraw at any time; see Sections 4 and 1.

 

4. Cookies And Tracking Technologies

We use cookies and similar technologies on the Site. Non-essential cookies are set only with your consent, which we obtain through our cookie consent manager Usercentrics) when you first visit the Site. You can update or withdraw your consent at any time via the cookie settings link on the Site.

  • Essential Cookies: Required to operate core functions such as the shopping cart or language selection. These are deleted when you close your browser and do not require consent.
  • Analytics and Advertising Cookies (consent-based):
    • Cloudflare: Content Delivery Network (CDN) used to optimize page load speeds and protect the website against cyber threats.
    • Google Analytics & Google Ads: Used to analyze how visitors use our site and measure the conversion of our marketing efforts.
    • Microsoft Advertising / Bing Ads: Used for conversion tracking and retargeting
    • LinkedIn Insight Tag: Used for B2B analytics and targeted professional advertising.

How to Control Cookies: You can manage your preferences at any time via our Usercentrics consent manager or through your browser settings. Removing or rejecting cookies may affect the availability and functionality of our Site.

Global Privacy Control (GPC):We honor the Global Privacy Control browser signal. If your browser transmits a GPC signal, we will treat it as a valid request to opt out of the sale or sharing of your personal information for that browser, as required under applicable US state laws.

5. How We Disclose Your Information

We do not sell your personal data for monetary compensation. We may share information we have collected about you in the following situations:

  • Third-Party Service Providers: We share your data with third parties that perform services for us or on our behalf, including manufacturing partners (under strict confidentiality agreements — see Section 10), shipping companies and carriers, payment processors, IT and hosting providers, and debt collection agencies. These providers are bound by data processing agreements and may use your data only to perform services for us.
  • Advertising Partners: Where you have consented to advertising cookies (Section 4), information such as identifiers and browsing activity is made available to Google, Microsoft, and LinkedIn. Under some US state laws (including the CPRA), this may qualify as “sharing” or a “sale” of personal information. You can opt out at any time — see Section 6.
  • By Law or to Protect Rights: If we believe disclosure is necessary to respond to legal process, investigate potential violations of our policies, or protect the rights, property, and safety of others.
  • Business Transfers: If we reorganize or sell all or a portion of our assets, undergo a merger, or are acquired by another entity, your information may be transferred to the successor entity.

 

6. Your Us State Privacy Rights

Depending on the US state you reside in (e.g., California, Virginia, Colorado, Connecticut, Texas, Oregon), you may have the following rights regarding your personal information:

  • The Right to Know / Access: Request that we disclose what personal information we collect, use, disclose, sell, or share, and obtain a copy of it.
  • The Right to Delete: Request the deletion of your personal information collected or maintained by us, subject to legal retention obligations.
  • The Right to Correct: Request that we correct inaccurate personal information.
  • The Right to Opt Out of Sale or Sharing / Targeted Advertising: Opt out of the “sale” or “sharing” of your personal information for cross-context behavioral advertising. You can exercise this right at any time via the “Do Not Sell or Share My Personal Information”link on our Site, through the Usercentrics cookie settings, or by enabling the Global Privacy Control signal in your browser (see Section 4).
  • The Right to Non-Discrimination: We will not discriminate against you for exercising any of your privacy rights.

How to Exercise Your Rights: Contact us at privacy@facturee.de or use the mechanisms described above. We will verify your request by matching the information you provide against the information we hold about you; we may request additional information solely for verification purposes.

Authorized Agents: You may designate an authorized agent to submit requests on your behalf. We may require proof of the agent’s authorization and verification of your identity.

Appeals: If we decline to act on your request, residents of certain states (e.g., Virginia, Colorado, Connecticut, Texas) may appeal our decision by replying to our response or contacting privacy@facturee.de with the subject line “Privacy Appeal.” If your appeal is unsuccessful, you may contact your state Attorney General.

 

7. Your European Privacy Rights (GDPR)

Where the GDPR applies to the processing of your personal data, you have the right to:

  • Access your personal data (Art. 15 GDPR);
  • Rectification of inaccurate data (Art. 16 GDPR);
  • Erasure (“right to be forgotten”) (Art. 17 GDPR);
  • Restriction of processing (Art. 18 GDPR);
  • Data portability (Art. 20 GDPR);
  • Object to processing based on legitimate interests, including profiling, and to object at any time to processing for direct marketing purposes (Art. 21 GDPR);
  • Withdraw consent at any time, without affecting the lawfulness of processing carried out before withdrawal (Art. 7(3) GDPR).

To exercise these rights, contact us at privacy@facturee.de. You also have the right to lodge a complaint with a data protection supervisory authority, in particular with the authority responsible for us: Berliner Beauftragte für Datenschutz und Informationsfreiheit (Berlin Commissioner for Data Protection and Freedom of Information), Alt-Moabit 59-61, 10555 Berlin, Germany.

 

8. International Data Transfers

We are a German company. Personal data we collect is primarily transferred to, processed, and stored in Germany and other European Union member states, where our servers and corporate offices are located.

Some of our service providers (including Google, Microsoft, LinkedIn, and Cloudflare) may process personal data in the United States or other countries outside the European Economic Area. Where this occurs, we ensure an adequate level of data protection through appropriate safeguards, in particular the EU-U.S. Data Privacy Framework (where the provider is certified) and/or the European Commission’s Standard Contractual Clauses (SCCs), supplemented by additional technical and organizational measures where necessary.

 

9. Data Retention

We retain personal information only for as long as necessary for the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law. In particular:

  • Order, invoice, and contract data: retained for up to 10 years to comply with German commercial and tax law (Sec. 257 German Commercial Code (HGB), Sec. 147 German Fiscal Code (AO));
  • Quote requests that do not lead to an order: retained for [insert period, e.g., 24 months] after the last contact;
  • Marketing data: retained until you opt out or withdraw consent;
  • Technical log data: retained for [insert period, e.g., 30 days] for security purposes;
  • Cookie data: retained according to the lifespans disclosed in our Usercentrics consent manager.

When personal information is no longer needed, we delete or anonymize it.

 

10. Confidentiality Of Your Technical And Manufacturing Data

We understand that the technical drawings, CAD models, and specifications you upload are commercially sensitive and may contain your intellectual property. We treat this data as confidential:

  • It is used solely to prepare your quote and fulfill your order;
  • It is disclosed only to the manufacturing partners involved in producing your parts, and only under strict confidentiality (non-disclosure) agreements;
  • It is not used for advertising purposes and is not sold or shared with third parties for their own use.

 

11. Security Of Your Information

We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against interception or misuse.

 

12. Children’s Privacy

Our Site and services are directed at businesses and professionals. We do not knowingly collect personal information from anyone under the age of 16. If you believe a child has provided us with personal information, please contact us at privacy@facturee.de and we will delete it.

 

13. Marketing Communications

Where we send you marketing emails, you can opt out at any time by clicking the “unsubscribe” link contained in every marketing email or by contacting us at privacy@facturee.de. Transactional emails relating to your quotes and orders are not affected by a marketing opt-out.

 

14. Updates To This Policy

We may update this Privacy Policy from time to time to reflect changes to our practices or for operational, legal, or regulatory reasons. We will notify you of material changes by updating the “Last Updated” date at the top of this Privacy Policy and, where required by law, by providing additional notice.

 

15. Contact Us

If you have questions or comments about this Privacy Policy or our privacy practices, contact us at:

cwmk GmbH
Oudenarder Str. 16
13347 Berlin, Germany
Email: privacy@facturee.de
Phone: +49 (0)30 629 3939-0